CRM

Freshsales

A modern SMB-focused sales CRM within the Freshworks ecosystem, combining pipeline work with built-in communication and automation.

Quick decision

Best for
Businesses evaluating a balanced alternative to more complex enterprise CRMs
Price
Free plan: up to 3 users.
Main trade-off
More advanced capabilities are gated behind higher plans.
Company:
Freshworks
Category:
CRM

Key signals

Pricing model
Subscription
Free plan
Available
Starting price
Starting at $0 per user/month
Business sizes
Small Business, Mid Market
  • Pipeline management
  • Built-in email, chat and phone capabilities
  • Workflows
  • Marketplace integrations

Why choose it / Think twice if

Why choose it

  • Sales CRM, communication and automation are combined in one platform.
  • Good fit for SMB sales teams.
  • Balanced capability without enterprise-level complexity.

Think twice if

  • More advanced capabilities are gated behind higher plans.
  • Teams needing very deep enterprise customization may outgrow it.

Use cases and fit

Primary use cases

  • Sales pipeline management
  • Customer communication
  • Sales workflows and automation

Ideal for

  • Small and growing sales teams
  • Teams wanting CRM and communication in one platform
  • Businesses evaluating a balanced alternative to more complex enterprise CRMs

May not suit

  • Teams needing very deep enterprise customization
  • Organizations that require every advanced capability on the entry plan

Pricing snapshot

Free plan: up to 3 users.

  • Growth: $9/user/month billed annually.
  • Pro: $39/user/month billed annually.
  • Enterprise: $59/user/month billed annually.
  • Starting at $0 per user/month

Decision summary

Is this the right fit?

Strong fit ifsales CRM, communication and automation are combined in one platform

Main trade-offTeams needing very deep enterprise customization may outgrow it.

Consider Pipedrive instead iffocused deal-pipeline execution, activities, and follow-ups matter more than broader built-in communication and customer-lifecycle context.

Continue with FreshsalesView Pipedrive

New to CRM?

Learn how to track sales leads and follow-ups

Continue when you are ready

Review the provider's current offer when you are ready to act. Verify time-sensitive pricing and terms before purchase.

Visit Freshsales's official website

Editorial trust

Last verified: Aug 17, 2026Pricing and features can change. Verify current details on the official site.How SaaSvan evaluates software