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Freshsales
A modern SMB-focused sales CRM within the Freshworks ecosystem, combining pipeline work with built-in communication and automation.
Quick decision
- Best for
- Small and growing sales teams
- Price
- Free plan: up to 3 users.
- Main trade-off
- More advanced capabilities are gated behind higher plans.
- Company:
- Freshworks
- Category:
- CRM
Key signals
- Pricing model
- Subscription
- Free plan
- Available
- Starting price
- Starting at $0 per user/month
- Business sizes
- Small Business, Mid Market
- Pipeline management
- Built-in email, chat and phone capabilities
- Workflows
- Marketplace integrations
Why choose it / Think twice if
Why choose it
- Sales CRM, communication and automation are combined in one platform.
- Good fit for SMB sales teams.
- Balanced capability without enterprise-level complexity.
Think twice if
- More advanced capabilities are gated behind higher plans.
- Teams needing very deep enterprise customization may outgrow it.
Use cases and fit
Primary use cases
- Sales pipeline management
- Customer communication
- Sales workflows and automation
Ideal for
- Small and growing sales teams
- Teams wanting CRM and communication in one platform
- Businesses evaluating a balanced alternative to more complex enterprise CRMs
May not suit
- Teams needing very deep enterprise customization
- Organizations that require every advanced capability on the entry plan
Pricing snapshot
Free plan: up to 3 users.
- Growth: $9/user/month billed annually.
- Pro: $39/user/month billed annually.
- Enterprise: $59/user/month billed annually.
- Starting at $0 per user/month
Decision summary
Is this the right fit?
Strong fit if: sales CRM, communication and automation are combined in one platform
Main trade-off: More advanced capabilities are gated behind higher plans.
Consider Pipedrive instead if: ease of adoption / smaller teams matters more to your workflow.
Other alternatives
monday CRM
Consider monday CRM instead if implementation / admin capacity matters more to your workflow.
View monday CRMContinue when you are ready
Review the provider's current offer when you are ready to act. Verify time-sensitive pricing and terms before purchase.
Visit Freshsales's official websiteEditorial trust
Last verified: Aug 17, 2026Pricing and features can change. Verify current details on the official site.How SaaSvan evaluates software